Mystery shopper success

Congratulations to our Operations Manager Gary who successfully achieved 23/23 in a recent Mystery Shopper survey carried out by The Yacht Harbour Association as part of our Gold Anchor Accreditation.

Here is a snippet from the report

“My overall impression of the marina was very positive. Gary’s customer service was excellent, he was very welcoming over the phone and showed a great level or professionalism. Based on this call I would be more than happy to berth my boat in this marina.”

What perfect feedback. Top job Gary!